Grievance Redressal
Last updated: 1 April 2026
We are here to help
If you are not satisfied with any of our services, we have a structured, time-bound grievance redressal mechanism to resolve your concerns fairly.
Level 1 — Customer Care
Reach our support team at call +91 86393 63908 (Mon–Sat, 9 AM–7 PM). Most queries are resolved within 3 working days.
Level 2 — Grievance Officer
If unresolved, write to our Grievance Redressal Officer, Mr. Tawfiq. Sayyad, at [email protected]. A response is provided within 7 working days of receipt.
Level 3 — Nodal Officer
Still not satisfied? Escalate to our Principal Nodal Officer at Money Root Financial Services, Benz Circle, Vijayawada, Andhra Pradesh 520010. Complaints are addressed within 15 working days.
RBI Ombudsman
If your complaint is not resolved within 30 days, you may approach the RBI Ombudsman under the Reserve Bank – Integrated Ombudsman Scheme, 2021, via cms.rbi.org.in.