Fair Practice Code

1. Our commitment

In line with Reserve Bank of India guidelines, Money Root adopts this Fair Practice Code to ensure transparent, fair and respectful dealings with every borrower.

2. Applications & processing

All loan applications are acknowledged and processed within a reasonable time. We communicate the interest rate, processing fee and all applicable charges in writing before disbursal — there are no hidden costs.

3. Loan appraisal & terms

Sanction terms, including the annualised interest rate and repayment schedule, are conveyed in the vernacular language understood by the borrower wherever possible, and recorded in the loan agreement.

4. Non-discrimination

We do not discriminate on the basis of gender, caste, religion or physical ability in our lending decisions. Credit is assessed purely on repayment capacity and risk.

5. Recovery practices

Recovery is conducted with dignity. Our representatives do not resort to harassment, intimidation or contact at odd hours. Customers are treated with courtesy at every stage.

6. Confidentiality

Borrower information is kept confidential and disclosed only as permitted by law or with the borrower’s consent.